FREQUENTLY ASKED QUESTIONS
Why should I choose Phantom Screens?
Why should I choose a Phantom screen rather than one from your competitors? It's quite simple - they're the best! We're not happy unless you're happy and we'll do everything we can to ensure your total satisfaction with our retractable screens. As a company, our sole focus is on retractable screens. That's why we're so good at what we do. Plus, we have the largest Authorized Distributor Network across North America.
And because we're so proud of our products, their quality and durability, we offer an industry leading Lifetime Warranty.
How long do the screens last ?
The screens are made from extruded aluminum components and fiberglass or polyester mesh and are very durable. In fact, we're so sure of their long lives, we've created an industry leading limited Lifetime Warranty to give you complete peace of mind. If they're well looked after and serviced regularly our screens will last many years.
Do retractable screens need much maintenance ? And do I have to do it ?
As the screens are retracted when not in use, they stay in their housings during wet and cold months. The amount of maintenance is therefore very minimal. We recommend cleaning the screens once or twice a season to eliminate any small dust particles in the mesh: in spring before starting to use the screens after between winter season is over, and in autumn, when summer is over. You can clean our retractable screens with mild detergent and water, and gently wipe them off.
How are they tested ?
There are many quality control steps throughout the manufacturing process to ensure both quality and reliability. The screens are hand made and assembled and every one who works at Phantom takes pride in their work. Screens are taken at random throughout the manufacturing process and tested to ensure they meet our rigorous quality control standards. You can rest assured that the screens you receive will be tested for operation as well as durability.
Are they guaranteed ?
Yes they are. All our screens come with a limited Lifetime Warranty on parts (except mesh) and components and a 24 month labor warranty.
Can the screens be repaired ?
Yes they can. Although they are very durable, accidents do occasionally happen. The mesh can be replaced and most of the parts can be repaired or replaced. Your local Authorized Phantom representative will work with you to ensure the screen is up and running again.
What’s the difference between a traditional and retractable screen ?
Unlike traditional fixed screens, retractable screens remain out of sight until you need them. They retract into a discreet housing when not in use - preserving your views as well as your home’s décor. Will I be able to see through the screens? The great thing about retractable screens is that they disappear when you don't need them - meaning you can enjoy your view all year round. The screen's mesh allows you to see through the screen, but still keeps the bugs out. There are various mesh types available with different screen densities and colors, so if you want screens for solar shading or privacy, you can have that too. What are the screens made of? There are several types of retractable screens available - for windows, doors and large openings. They all consist of the same four components - aluminum housings, slidebar and track and PVC coated fiberglass or polyester mesh - which makes them all extremely durable. There are lots of options for customization too. Explore our website for specific details.
Can I choose what type of mesh I have ?
Yes you can. Depending on the screen you choose, there are over 30 types of mesh available in different colors and weaves. Just ask your Authorized Representative for more information and mesh samples. You'll be able to see the mesh types available and discuss your needs with them. You can choose from all kinds of mesh for a wide variety of uses from protection from the heat and glare of the sun, to mesh that's suitable for homes with pets, or even full privacy mesh.
Can I use these screens on my existing doors / windows? Or do they have to be on new construction ?
They can be used on both existing homes and new construction. Our screens are designed to blend with all types and styles of homes - whether contemporary or traditional. You can see great examples of what they look like in our case studies section.
Do retractable screens comply with the relevant building codes ?
Yes they do. However, if there is a particular issue you have, or would like to get a specific answer to a building code question, then please call your local Authorized representative (1-888-PHANTOM) and we'll be able to give you all the information you need.
Do the manually operated door screens require a track at the bottom ?
Yes they do; but they are subtle and can be integrated with a sill/threshold adapter to help prevent tripping hazards. There are different types of sill adapters to suit different door installations - you can find out more by looking at the product pages on our website.
Do retractable screens let the rain / wind through?
That depends on the mesh type. Mesh types with more open weaves allow greater air flow, tighter weave mesh less so. If the wind is very strong then the mesh may produce a "sailing" effect, or escape its tracks. This can be easily rectified when the wind has dropped. For peace of mind, it is always wise to retract the screens in very strong winds. The mesh doesn't act as a waterproof screen and therefore rain will penetrate the mesh.
What about my pets? Won't they break the screen ?
Sometimes, when the screens are first installed, pets can get confused and bump into them. There is enough "give" in the mesh to help prevent the screen from getting damaged. However, our retractable screens are intended for insect or solar protection only and should not be utilized as a pet retention system. What happens if someone walks into my screen by accident? Accidents happen! If it's a gentle bump, chances are your screen will be perfectly OK. There is enough "give" in the mesh to prevent damage. However, if someone does fall into the screen heavily the mesh may pull away from the housing. If this happens, call your local Authorized Phantom representative who will be able to replace the mesh, and service the screen to ensure it runs smoothly again.
Can I enclose my porch with screens ?
Yes you can - in fact they work very well! Executive motorized retractable screens are perfect for this type of application - whether you've built your porch already or are planning a new one. They can make it really easy to expand your living space and help to merge indoor and outdoor spaces.
Can I use them on double doors? Sliding doors? Casement windows? Folding glass walls ?
Yes, yes, yes and yes! You can use retractable screens on almost any door, window or large opening. We've included all the sizing information you need on each of our product pages, so explore the website to find out which product best suits your requirements.
I live in an HOA / Strata development - do I need to get permission to install?
That depends on your HOA or strata rules. It also depends on how the screens are being fitted (internal or external mounting). If you're not sure, it is always best to check with the rules for your particular development.
What is the largest span I can cover with a Phantom Screen ?
That depends on the type of screen. For example, Executive motorized screens have a maximum width of 25 feet. The maximum sizes of each type of screen - including doors and windows - are listed on the product pages of this website.